Introduction

Welcome to [Heritage Haveli Name] (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and make bookings through our online platform.

1. Information We Collect

We may collect various types of personal information when you use our services, including:

  • Personal Identification Information: Name, email address, phone number, and postal address.
  • Payment Information: Credit card details, billing address, and other payment-related information.
  • Booking Information: Details about your stay, including check-in and check-out dates, room preferences, and special requests.
  • Technical Information: IP address, browser type, operating system, and information about your device used to access our site.
  • Cookies and Tracking Technologies: Information collected through cookies and similar technologies for analytics and site functionality.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To Process Bookings: To manage your reservations, process payments, and provide customer service.
  • To Improve Our Services: To personalize your experience, enhance our website, and develop new features.
  • To Communicate With You: To send booking confirmations, updates, promotional offers, and respond to inquiries.
  • For Security Purposes: To protect against fraud, unauthorized transactions, and other potential security risks.
  • To Comply with Legal Obligations: To fulfill legal and regulatory requirements.

3. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors who assist in processing payments, providing customer support, and maintaining our website.
  • Legal Authorities: When required by law or to protect our rights and interests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners.

4. Data Security

We implement various security measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the right to:

  • Access and Update Information: Review and correct the personal information we hold about you.
  • Withdraw Consent: Opt-out of receiving marketing communications at any time.
  • Request Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and tailor content to user preferences. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any linked sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.