Introduction

Welcome to [Heritage Haveli Name] (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, services, and booking platform. By accessing our website and making a booking, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.

1. Booking and Reservations

  • Booking Confirmation: All bookings are subject to availability. Upon successful booking, you will receive a confirmation email with your reservation details. Please review this information carefully.
  • Payment: Full payment or a deposit may be required at the time of booking. We accept major credit cards and other payment methods as listed on our website.
  • Cancellation Policy: Cancellations must be made in accordance with our cancellation policy, which will be provided at the time of booking. Failure to cancel within the specified timeframe may result in a cancellation fee.
  • Check-in and Check-out: Check-in time is [Insert Time], and check-out time is [Insert Time]. Early check-in or late check-out may be available upon request and may incur additional charges.

2. Use of Our Website

  • Eligibility: By using our website, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms.
  • Account Security: You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized access to your account.
  • Prohibited Activities: You agree not to engage in any activities that may harm our website, interfere with other users, or violate any laws. Prohibited activities include, but are not limited to, hacking, spamming, and distributing malware.

3. Room Rates and Fees

  • Rates: Room rates are subject to change without notice. The rate confirmed at the time of booking is guaranteed for that reservation.
  • Taxes and Fees: Applicable taxes, service charges, and fees will be added to your booking total. Any additional charges incurred during your stay, such as room service or minibar usage, will be payable upon check-out.

4. Guest Responsibilities

  • Conduct: Guests are expected to conduct themselves in a respectful and lawful manner during their stay. Any damage to property or violation of house rules may result in additional charges and/or immediate eviction without refund.
  • Personal Belongings: We are not responsible for any loss or damage to personal belongings during your stay. Guests are advised to use the in-room safe for valuables.
  • Children and Pets: [Insert Policy on Children and Pets] (e.g., children under 12 must be accompanied by an adult at all times; pets are not allowed).

5. Limitation of Liability

  • General: To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising out of or related to your stay or use of our website.
  • Force Majeure: We shall not be liable for any failure to perform our obligations due to events beyond our control, including but not limited to natural disasters, strikes, or government actions.

6. Intellectual Property

  • Ownership: All content on our website, including text, images, logos, and designs, is the property of [Heritage Haveli Name] and is protected by intellectual property laws.
  • Use: You may not reproduce, distribute, or use any content from our website without our prior written consent.

7. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.

8. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].

9. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with the updated date. Your continued use of our website and services after any changes constitutes your acceptance of the new Terms.